VSocial

Your next enterprise Social Relationship Marketing suite

VSocial is a powerful, enterprise-scale, Social Relationship Marketing suite.

Marketing Screen

VSocial is a powerful, enterprise-scale, Social Relationship Marketing suite.


Manage your brand’s relationship with its audience

VSocial Conversation

Manage your brand’s relationship with its audience

VSocial combines essential tools that enable brands to carry out all aspects of social marketing including:

  • Content marketing
  • Social customer care
  • Audience-to-brand conversation management
  • Customer identity management
  • Real time campaign performance visualization

VSocial provides everything needed for a brand to proactively take ownership of social.


VSocial supports these Social Networking and Messaging platforms


Publishing content with VSocial is easy

Select Work Flow

Select Work Flow

Create Content

Create Content

 

 
Submit For Approval

Submit For Approval

Schedule & Publish

Schedule & Publish


Publishing content with VSocial is easy

VSocial allows individuals and teams to work together to create, schedule, approve and publish content to multiple social media channels. It also gives you a holistic view of the approval status of your entire content calendar.

Designed to enable digital asset management for social, it frees you from managing the process and gives you more time to do excellent content marketing.

Publisher now is available on mobile app, allowing you to create and approve on the go! Download now! App Store  Google Play
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Conversation Manager

VSocial enables you to effectively manage the social conversations your audience wants to have with your brand. It aggregates conversations from multiple social media channels into a single, easy to manage stream. It makes it easy to reply, escalate, sentiment score and categorise. Individuals or teams can work together to manage multiple streams, assign queries to subject matter experts, draft responses and manage a conversation from capture to closure. Reporting and analytics provide management intuitive reports: key metrics that offer conversation insights and the team’s performance in meeting the Service Level Agreements.
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Conversation Manager

VSocial enables you to effectively manage the social conversations your audience wants to have with your brand. It aggregates conversations from multiple social media channels into a single, easy to manage stream. It makes it easy to reply, escalate, sentiment score and categorise. Individuals or teams can work together to manage multiple streams, assign queries to subject matter experts, draft responses and manage a conversation from capture to closure. Reporting and analytics provide management intuitive reports: key metrics that offer conversation insights and the team’s performance in meeting the Service Level Agreements.
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Social Customer Care

Social Customer Care

Social Customer Care

VSocial’s Social Customer Care module provides the brand with a custom support application, presented in both the brand’s Facebook page and website. Brands’ audiences can submit queries in private, allowing the brand to offer a safe and secure way to share personal information. Queries are managed in the VSocial Conversation Manager, allowing the customer support team to triage, assign, and reply incoming queries as necessary.
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Deploy your Marketing Command Centre

VSocial’s Marketing Command Centre provides a suite of over twelve pre-determined dashboard layouts to present a cohesive and organised view across Paid, Owned, and Earned Media, and the ability to quickly develop custom screens tailored for your marketing situation room.

Brand Health Tracking

The Marketing Command Centre helps brands gauge conversation volume and identify popular social platforms to plan future brand strategy

Content Performance

With real time performance of existing strategy, brands can develop and distribute relevant content in an efficient manner

Real Time Marketing

In real time, marketers can identify interesting brand and product trends and develop, distribute and optimize content for the same

Campaign Tracking

Track campaigns across different markets, objectives and channels to ensure campaigns meet their objectives and stay on track

Crisis Management

Spot a crisis situation before it harms the organisation and its stakeholders

Customer Care Performance Monitoring

Valuable data provides managers with insights on the attainment of Service Level Agreements, the effectiveness of resolutions and the ultimate satisfaction of the customers

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Marketing Command

Brand Health Tracking

The Marketing Command Centre helps brands gauge conversation volume and identity popular social platforms to plan future brand strategy

Content Performance

With real time performance of existing strategy, brands can develop and distribute relevant content in an efficient manner

Real Time Marketing

In real time, marketers can identify interesting brand and product trends and develop, distribute and optimize content for the same

Campaign Tracking

Track campaigns across different markets, objectives and channels to ensure campaigns meet their objectives and stay on track

Crisis Management

Spot a crisis situation before it harms the organisation and its stakeholders

Customer Care Performance Monitoring

Valuable data provides managers with insights on the attainment of Service Level Agreements, the effectiveness of resolutions and the ultimate satisfaction of the customers


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Your Customer Identity Management system

Customer Identity Management

Your Customer Identity Management system

Consumers prefer to use social credentials when they opt into a relationship with a brand. For a brand, Single Social Sign On (SSSO) offers a faster and cheaper way to acquire a customer relationship and enables existing CRM and loyalty programs to extend into social, making room for better personalisation and user recognition.
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All your brand-to-fan conversations in one place

VSocial builds a data warehouse of all conversations, giving brands the security of “owning” the conversation history rather than leaving it scattered and fragmented across multiple platforms.

All interactions are time stamped and tracked with an audit trail for full reporting and analytics. This allows managers to monitor at both brand level and at individual community manager and customer service operator.

Secure Data Warehouse

VSocial builds a data warehouse of all conversations, giving brands the security of “owning” the conversation history rather than leaving it scattered and fragmented across multiple platforms.

All interactions are time stamped and tracked with an audit trail for full reporting and analytics. This allows managers to monitor at both brand level and at individual community manager and customer service operator.


What our clients are saying

Maxis Logo

“Managing customers’ comments and issues via social media is challenging especially when you require customer's personal details to check on their account. With VSocial, we do not miss any of our customer's comments and we’re able to reply via the same platform (...). The VSocial tool has helped Maxis to engage with customers efficiently via a separate social application. Customers are able to provide their details to us easily and privately.”

Joe Umaparan
Head of Online Assisted Services, Maxis Malaysia

“VSocial enables our brands to always put people first by being responsive towards their enquiries in real time and meeting their needs to be heard and understood. Hundred thousands of interactions are made every month on our brands' social media assets, and I can say that VSocial helps us take care of this enormous volume.”

Adeline Ausy Setiawan
Media Director, Unilever Indonesia & SEAA
Unilever Logo

“VSocial enables our brands to always put people first by being responsive towards their enquiries in real time and meeting their needs to be heard and understood. Hundred thousands of interactions are made every month on our brands' social media assets, and I can say that VSocial helps us take care of this enormous volume.”

Adeline Ausy Setiawan
Media Director, Unilever Indonesia & SEAA

Maxus Logo

“For Maxus, a key theme for this year has been about working with data, particularly social data and analytics, to better understand consumer trends and actions that can help drive our client’s business forward. Vocanic has been an instrumental partner to us in helping to work towards this theme and mapping out data journey’s for our clients and in building a data-led narrative that helps our clients understand what is really impacting their business, be it social buzz, influencer activity, media investment changes or outside environmental factors. The Maxus/Vocanic partnership brought together two forward-looking companies to build a smart, data-led product that we believe is innovative and cutting edge for our clients in Asia and beyond.”

Andy Radovic
Regional Director, Digital (APAC)

VSocial is used by



VSocial is built with love by Vocanic

VOCANIC is the largest full service social relationship marketing firm in South East Asia, with offices in Singapore, Kuala Lumpur, Jakarta, Bangkok, and a development team in Sri Lanka. VOCANIC supports clients to develop and implement strategies that deliver measurable business benefits. Offering services in Social Media Asset Management, Social CRM and Social Media Crisis Management, VOCANIC develops custom branded content designed especially for the social era. Made up of 100+ team members, VOCANIC works for brands such as L’Oreal, Nikon, Singapore Tourism Board, SMRT, StarHub and Unilever.